Engagement Success

Food manufacturer Symington’s gets taste for ESG

05 August 2020

Symington’s, the food manufacturer behind household brands including Chicken Tonight, Mugshot and Naked, has selected Engage Solutions Group (ESG) to help drive its three-year people transformation ...

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A pandemic wasn't in the plan...

17 July 2020

What do our clients want to get from Engage? We’ve just popped up three new case studies which capture the rationale in each case for rolling out the Engage colleague app. Interestingly, while all ...

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Why you should unleash the power of the native mobile app

16 July 2020

Increased customer engagement and enhanced customer experience need more than a dedicated customer app – there needs to be a whole ‘owning the client’ strategy too to drive things forward. But that ...

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What’s in it for me?

08 July 2020

When organisations buy and implement employee engagement solutions, they’ll have a clear idea of what success looks like for them. Gains will be seen through the prism of operational, financial and ...

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Unlocking key worker engagement

01 July 2020

The last few months have been a stark reminder of the value of every single staff member within the NHS. And as hospital trusts refocus on their digital transformation agenda, we’re looking to help ...

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Reshaping the client experience - the other side of cross-selling

23 June 2020

In a recent blog, we highlighted law firms’ struggles with cross-referral or cross-selling - and how despite investments in CRM systems and change programs, matter one to matter two conversion rates ...

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Unlocking the secret of successful cross-selling in legal

17 June 2020

Successful cross-selling has long been the Holy Grail for law firms. For years vendors have been pushing CRM solutions, and consultants have been arguing for behavioural and operational change ...

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Remote Working - Coping, Psychological Health and Productivity

10 June 2020

With engagement rooted in psychology, ESG takes an active interest in research projects in and around the workplace and how workers are impacted by technology, events, trends etc. Remote working has ...

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Under pressure – Seven stressors on the road to recovery

03 June 2020

As law firms start to think about the physical return to work and business recovery, I thought I’d just do a quick round-up of seven particular pressure points that keep coming up in chats, meetings, ...

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Is digital fatigue a new reality?

29 May 2020

One of the recurring themes of this pandemic has been the relative ease with which many of us have made the seamless transition to working from home. Zoom and Teams are our friends and big ...

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