There are remarkable efforts being made to get firms to a ‘business as usual’ state, and we’ve been supporting a number of those with our employee engagement technology.
But what about customer engagement? Customer engagement should be for life, not just Covid-19, but the disruption to ‘normal’ is shining a new light on relationships. Social distancing and work dislocation shouldn’t be an issue - a truly engaged customer is never far away because you have kept them close, connected and cared for. And engaged customers – your satisfied, loyal advocates - are the best way to preserve business and grow revenues.
But how to get there? As engagement technology specialists, we’ve worked across multiple sectors and that broad-based experience has forged a proven six-step framework for success, COURSE.
Watch our 3-minute video and you’ll see that framework together with the technology that brings it to life – putting an effective customer engagement strategy at your fingertips.